front desk agent resume objective

Evaluated and follow-up with all guest relations, complaints and administered proper use of market metrics for owner improvements and guest satisfaction. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. This way, you can position yourself in the best way to get hired. Front Office Manager Resume Samples & CV Format CAREER OBJECTIVE. Actively seeking a new opportunity as a Front Desk Agent in a fast paced environment. Communicating with all hotel departments to ensure a smooth workday, I make it my goal every day to make sure the incoming gets know the layout of the day and what to expect. Skills : Microsoft Office Peoplesoft HOTSOS LMS Photoshop, Time Management, Great Communication, Problem Solving, And Quick Learner. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts, Compute bills, collect payments, and make change for guests, Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Use the following front desk agent resume sample as a guide to create your own professional resume. Evaluated associates performance in accordance with company's policies and procedures. Assist customers by providing information and resolving their complaints. Strengths include managing hotel computer systems, e-mail, reception, concierge and hotel services following the company guidelines. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Sample Hotel Front Desk Agent Resume Objectives Put emphasis on your organization, leadership, and people skills when writing your resume objectives. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests, Keep working area behind the front desk and PBX clean and clear of debris and clutter, Knowledge of basic accounting and city attractions, Ability to deal professionally, courteously and tactfully with the public and coworkers, Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Ability to make change quickly and accurately, Demonstrated accurate cash handling knowledge and experience, Excellent telephone skills particularly related to customer service and sales, Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner, Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces, Ability to define problems, collect data, establish facts, and draw valid conclusions, Basic math skills such as adding, subtracting, fractions, decimals, percentages etc, Business writing acumen to originate and respond to correspondence, Valid California Non-commercial Class driver’s license, High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting, Minimum Knowledge, Skills and Abilities Required, Greet customers immediately with a smile and sincere welcome. Answering inquiries pertaining to the hotel service, guest relations, and travel directions. Maintain accurate files, copied, faxed, and scanned documents as needed. Resolving guest relations and complaints on a daily basis before escalating to higher management. Perform room availability “call around’s” to competitors, Responsible for the confidentiality and security of guest information within the system, Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events, Respond to reasonable guest requests or place guest in contact with appropriate person for assistance, Proficient in Box Office Ticketing system, Effective in communication to all departments including efficiency in radio communication, Familiar with safe handling of cleaning product, equipment and supplies, Able to work flexible hours including evenings, weekends, holidays, Deals with simple and complex concepts effectively, Ability to identify circumstances or incidents that require the notification and/or approval of others, Professional, personable manner, able to perform various duties at once, Ability to effectively work independently and as part of a team, Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies, Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task, Ability to work at a fast pace with a sense of urgency, Outgoing personality and demonstrate friendliness and enthusiasm, Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, Ability to deliver exceptional guest service at all times, Communicate with all departments regarding in house VIPs and any special needs, Promote and sell special hotel programs, special rate packages, and upgrades when appropriate, Maintain house bank and handle all checks and cash according to Zia Park policies and procedures, Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, Be knowledgeable of all emergency procedures and company policies, This person must have good communication skills as well as the ability to lift, pull and push a moderate weight, Responsible for taking reservations and accurately inputting into the computer system, Answer inquiries of room rates, outlets and room locations, Keep up to date with knowledge of phone system, Handle all guests’ special requests in a professional manner, Complete all necessary projects by the assigned times. Coordinated with contractors and made arrangements for road shows with event organizers. One way to present yourself as a qualified candidate for a front desk supervisor position is to create a professional resume. Skills : MS Office, Cash Handling, Customer Service, Management, Event Planning And Coordinating, Staff Training. Accomplishing multiple tasks while at the front desk including guest ledger, credit card exceeding report, guest market orders, handling cash, and airline reservations. Skills : Windows XP, Microsoft Word, Excel, Outlook, PowerPoint, and the Internet, Fluent Ability To Speak And Write English And Spanish. Create a Resume in Minutes with Professional Resume Templates. Resolving guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Transmit and receive messages, using telephones or telephone switchboards. The Front Desk Agent Resume gives a bullet list of duties and tasks that are to be performed? Bad news: The HR people will skim your resume … Coordinated room updates and maintenance with appropriate hotel personnel. Front Desk Agent Resume Preparation. - Choose from 15 Leading Templates. Objective : 4 years of experience as a Front Desk Agent is looking to find a stable job that will provide me with experience and an opportunity to learn more in customer service and hospitality. May be required to work in one or multiple queues/skill sets over various customer contact channels. Put together the perfect front desk agent job description? Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Front desk personnel are the face of your business. Find out how to present your expertise in the most effective resume format. Accountable for the physical security of the facilities to prevent and deter theft/fraud. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Complete medical records requests following company guidelines and in compliance with HIPPA. Headline : 6 years of experience as a Front Desk Agent is seeking a position which would allow me to grow and utilize supervisory skills. Working in the mornings at our buffet style breakfast bar where I prepared omelets at our 'omelet station' i also restocked and cooked all foods served, after which I would clean up and prepare for the next day. ... Seeking for a Medical Office Assistant position at ABC, to utilize proven abilities in providing patient support duties. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Front Desk Agent. Performed check in and check out procedures and provide guests with information pertinent to the hotel, as well as the Bryan/college station area. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response, When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests, Maintain an up to date working knowledge of all Zia Park amenities as well as any special events, Adhere to established department and property policies and procedures, When assisting guests to room, inform guest of the hotel’s facilities and hours of operation, Uses time efficiently and effectively to manage priorities, Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Serving drinks during our evening social in which I set up, prepared and served drinks to all of our guests throughout the week. Tracks analyze and process daily threat intelligence for united states marine corps operations in al Anbar and western new province. Conducts daily analysis of trends and operations in MNF-w for operation Iraqi freedom to include coordinated intelligence collection with organic and national assets for the exploitation of human intelligence (HUMINT) and signals intelligence (SIGINT). A multi-task position drawing on extensive Customer Service experience to advance a proven track record for developing and maintaining key accounts and improving departmental efficiencies. Job Objective To obtain a Front Desk Agent position and utilize my experience and skills for the successful completion of each job task. Maybe an objective is just what the doctor ordered. Maintaining a clean workspace as well as the surrounding areas of the hotel. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. 20 Best General Objectives for Your Resume. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. knowledge of hotel management cum reservation software, professional phone demeanor, strong communication skills, the capacity to connect with guests in a friendly and positive manner and a good understanding of travel planning website operations. Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. Assist family dentist, chair-side, with routine cleaning and specialized procedures, in addition, make patients feel comfortable and relaxed while preparing them for treatment. The objective of your resume is the first glimpse employers get into not only your experience, but also your personality and the … Make sure each individual guest is satisfied with the services and products purchased; the crucial goal of the hospitality industry. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Resolve problems arising from guests' complaints, reservation, and room assignment activities and unusual requests and inquiries. Assisted and oversaw core business and operational development functions. Handling reservations for guests, hosted and served at the in-house restaurant grille 22. Objective : 4+ years of experience as a Front Desk Agent is looking to focus and deliver an extraordinary customer service experience to the community while offering personalized solutions to meet people's needs. Assisted in the "on-the-job" training of novice analysts on matters pertaining to intelligence analysis, production of intelligence products, proper writing techniques, and briefing skills. Try Now! When you apply for a receptionist position, it is important that you are familiar with what employers require so as to personalize your resume to reflect the skills, knowledge, and experience desired for the job. Complete documents as directed and to specifications, Greets, registers, and assign rooms to guest, Six months related experience and/or training preferred; or equivalent combination of education and experience, Must be proficient in Microsoft applications (Excel, Access, Word), Must be able to read and write in English and have good verbal communicating skills, The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear, Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision, While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions, Exposure to unrestricted second-hand smoke in guest areas, Greet, register, and assign rooms to guests of the hotel, Keep records of room availability and guests' accounts using hotel computer systems, Transmit and receive messages, using telephones or telephone switchboards, Follow and complete items on Guest Services AM/PM checklist, Explain proper use of keys system and insures the guests satisfaction with their room, Audit current registration cards to computerized information, Minimum of six months related experience and/or training; or equivalent combination of education and experience, Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.

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